FAQ

1. How can I make a booking?
   At CaptainGO, bookings can ge made:

   • Calling at +4.021.320.42.32

   • Sending an e-mail at rezervari@captaingo.com in which you specify the hotel where you want to book in, the date of check-in and that of check-out, as well as the number of rooms desired.

   • Online, using the site www.captaingo.com

2. How can I make an online booking?
   Feel free to navigate on al the pages of the site www.captaingo.com until you find a hotel that meets all your requirements. On the page of the respective hotel, click on the Reserve button and follow the described steps.
3. The prices are by room or number of persons?
   On the site www.captaingo.com the tariffs are by room/night.
4. The local taxes ar included in the tariffs on the site?
   This aspect varies from hotel to hotel.Under the tariff of a room it is indicated if the tariff includes or not the local tax.
5. .Breakfast is included in the tariffs on www.captaingo.com?
   The inclusion of the breakfast in the room tariff varies from hotel to hotel.This is specified under the tariff of each room in part.
6. The phone number is +4.021.320.42.32 is with extra tax?
   The phone number is with normal tariff.
7. Who will answer at this phone number +4021.320.42.32?
   The tourism agents of CaptainGO will answer the phone and will offer you support and assistence in fiinding a hotel that will satisfy your requirements.
8. How much time do I have to call in advance to book in?
   You can call at CaptainGO to make a reservation even tonight. For reservations in the same day, it is preferable that you call.
9. I called at CaptainGO and I`ve been put on hold. How much time will it last?
   We do our best to answer as effectively as possible but during rush hours it is possible for you to wait, but no longer than 3 minutes.
10. Can I make a booking using a credit card?
    Yes, you can make a reservation by paying with credit card. The site CaptainGO site uses a system of electronic payment that is modern and secure.
11. Can I book in if I do not have a credit card?
    Yes, you can make a reservation even if you do not have a credit card, at the hotels that allow such an operation.
12. Is online payment safe?
    Yes, because CaptainGO uses the services of an electronic payment supplier that has secure servers and hides information due to the SSL protocol (Secure Socket Layer), the safest and widely used solution in the entire world.
13. • For making reservations in real time, the confirmation is instantaneous; the interventon of the CaptainGO agents or of the hotel is no longer necessary.
    • For booking requests: CaptainGO depends on the answering time of its partners, and a reservation may be confirmed in maximum 2 hours. Usually, CaptainGO answers in 30 minutes.

    How much does it last until it is confirmed?
    

14. How do I find out if a booking request has been confirmed?
    You can see if a reservation request has been confirmed by checking the e-mail indicated by you on creating your account. At the moment of the confirmation or invalidation of a reservation request you will automatically receive an e-mail that contains the answer at the confirmation request. Likewise, you can see the status of your reservations by accessing your account.
15. What documents do I need to present at the reception desk?
    In case you have payed using the credit card or you have used OP, you will present the voucher that has been sent by CaptainGO. When paying in other manners, you will have to present at the reception desk the Confirmation of the Reservation sent by CaptainGO. Likewise, you have to present an Identity Card.
16. Can I modify a booking?
    Yes, you can modify a reservation request by calling at +4.021.320.42.32 or by sending an e-mail at rezervari@captaingo.com
17. Can I cancel a booking?
    Yes, a reservation can be cancelled according to the cancellation terms of each hotel, terms that can be visualised on the presentation page of each hotel. The cancellation date without penalties is 72 hours before the arrival date or even the arrival day, depending on the hotel.
18. How does CaptainGO use my personal data?
    CaptainGO uses the personal data only to communicate via e-mail, phone, or written offers that could interest you. CaptainGO does not reveal or make public personal data to a third person without your consent
19. How can I make comments about the hotels I have visited?
    You can introduce your comments regarding the hotel by accessing the site of the respective hotel and by clicking on the comments button. In order to comment, you have to log in the website.